Shipping & Refund Policy

Last Updated: 28-10-2025

At Naval – Chemistry for Agriculture, we value your trust and ensure every order reaches you safely and on time.
Please review our policy below for clarity on how shipping and refunds are handled.

1. Shipping Policy

• Dispatch Time: Orders are processed within 2–3 business days after payment confirmation.
• Delivery Coverage: We ship across India through trusted logistics and courier partners.
• Estimated Delivery Time: Usually within 5–10 working days, depending on your location.
• Shipping Charges: Displayed at checkout before payment; may vary based on weight and region.
• Order Tracking: You will receive an SMS or email with tracking details once your order is dispatched.

2. Damaged or Incorrect Product

If you receive a damaged, leaked, or wrong product, please notify us within 48 hours of delivery via:
📧 support@navalagribiotechindia.com or WhatsApp us directly using the “Buy on WhatsApp” button.

Attach a photo/video of the product and packaging for quicker verification. Once verified, we’ll:

• Resend the correct item, or
• Process a refund to your original payment method within 7–10 working days.

3. Returns and Cancellations

Due to the sensitive nature of pesticide and chemical products:

• Returns are not accepted once the seal is opened.
• Cancellation is allowed only before dispatch of the order.

4. Refund Eligibility

Refunds are applicable only if:

• The product is not available or discontinued.
• You received a damaged or incorrect product.
• The order was canceled before shipping.

5. Delayed Delivery

In rare cases where shipping is delayed beyond 15 business days, you may choose to:

• Continue waiting for the delivery, or
• Request a full refund.